Privacy Policy
Last Updated: September 12, 2026
At ORELUVIA, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, contact our customer support team, or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from ORELUVIA, we may collect information that you provide directly to us as well as certain information collected automatically through your device or browser.
Depending on how you interact with our store, this information may include your name, billing address, shipping address, email address, telephone number, order details, transaction information, customer support communications, IP address, browser type, device information, website activity, cookie identifiers, advertising identifiers, and information about how you interact with our website.
Payment information may be collected and processed by our payment service providers. ORELUVIA does not need to directly store complete payment card numbers in order to process your purchase.
2. How We Use Your Information
We use personal information to operate and improve our online store and provide services to our customers.
This may include using information to process and fulfill orders, process payments, provide shipping and tracking information, communicate with you about purchases, respond to customer service requests, prevent fraud and unauthorized transactions, maintain website security, improve our products and website experience, analyze store performance, comply with legal obligations, and provide marketing or advertising where permitted by law.
We only use personal information for legitimate business purposes and as otherwise permitted or required by applicable law.
3. Shopify
Our online store is powered by Shopify.
Shopify provides the ecommerce platform that enables us to offer and sell our products and services.
When you use our store, certain personal information may be processed by Shopify to provide website hosting, checkout, payment-related functionality, fraud prevention, analytics, and other ecommerce services.
Shopify's handling of information is also governed by its own privacy practices.
4. Orders and Payments
When you place an order, we collect the information necessary to process and fulfill your purchase.
This may include your contact information, billing information, shipping information, products purchased, order value, and transaction details.
Payment transactions may be processed through Shopify Payments or other payment processors available through our checkout.
Payment service providers may process information in accordance with their own privacy policies and legal obligations.
5. Shipping and Order Fulfillment
We may share information necessary to deliver your order with shipping carriers, logistics providers, fulfillment providers, and other service providers involved in processing and delivering purchases.
This information may include your name, delivery address, telephone number, email address, and order information.
We only provide information reasonably necessary for these providers to perform their services.
6. Cookies and Similar Technologies
ORELUVIA and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies can help us remember customer preferences, keep the website functioning properly, understand how visitors use our store, measure website performance, prevent fraud, analyze marketing campaigns, and provide more relevant advertising.
Some cookies are necessary for the operation of our store, while others may be used for analytics, personalization, or advertising.
Where required by applicable law, we will request consent before using certain non-essential cookies.
You can also manage cookies through your browser settings. Disabling some cookies may affect certain features of our website.
7. Analytics
We may use analytics tools and service providers to understand how visitors interact with ORELUVIA.
Analytics information may include pages visited, time spent on the website, referring pages, approximate location derived from IP address, device information, interactions with products, and other website usage information.
We use this information to understand store performance and improve our website and customer experience.
8. Advertising and Marketing
We may work with advertising and marketing partners to promote ORELUVIA and measure the effectiveness of our advertising campaigns.
Depending on the services we use, these partners may receive or collect certain information through cookies, pixels, device identifiers, or similar technologies.
This information may be used to measure advertising performance, understand whether an advertisement resulted in a website visit or purchase, limit repeated advertisements, and deliver advertising that may be more relevant to a user's interests.
Our advertising partners may include platforms such as AppLovin and other advertising or measurement providers that we choose to use.
The information collected by third-party advertising providers is also subject to their respective privacy policies.
9. Personalized Advertising
In some jurisdictions, the use or disclosure of personal information for targeted or cross-context behavioral advertising may be considered "sharing," "targeted advertising," or a similar regulated activity.
Where required by applicable law, we provide customers with appropriate choices regarding these activities.
You may also be able to control personalized advertising through your device settings, browser settings, cookie preference tools, or privacy controls provided by individual advertising platforms.
10. Email Marketing
If you choose to subscribe to promotional emails, we may use your email address to send information about products, promotions, launches, and other ORELUVIA updates.
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Even if you opt out of marketing communications, we may still send transactional communications relating to orders, shipping, returns, refunds, account security, or customer service.
11. How We Share Personal Information
We may disclose personal information when reasonably necessary to operate our business.
This may include disclosure to Shopify, payment processors, shipping and fulfillment providers, website hosting or technology providers, customer support providers, analytics services, advertising and marketing partners, fraud-prevention providers, professional advisers, and government or regulatory authorities where legally required.
We may also disclose information in connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of business assets.
We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us except where independently permitted by law.
12. Sale or Sharing of Personal Information
ORELUVIA does not sell personal information for money.
However, certain advertising or analytics activities involving cookies, pixels, or advertising identifiers may be considered a "sale" or "sharing" of personal information under certain U.S. state privacy laws even when no money is exchanged.
Where applicable, eligible customers may have the right to opt out of such processing.
13. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
For example, we may retain order and transaction records to provide customer service, process returns or refunds, comply with tax and accounting obligations, resolve disputes, prevent fraud, and meet legal requirements.
Retention periods may vary depending on the type of information and applicable legal obligations.
14. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure.
We therefore cannot guarantee absolute security of information transmitted through the internet.
15. Your Privacy Rights
Depending on where you live, applicable law may provide you with rights concerning your personal information, including the right to request access, correction, deletion, portability, or restriction of certain processing; to opt out of certain targeted advertising, sale, or sharing activities; to withdraw consent where processing is based on consent; and to appeal certain privacy decisions where required by law.
We may need to verify your identity before completing certain privacy requests.
You will not be discriminated against for exercising privacy rights provided by applicable law.
To submit a privacy request, contact:
16. California and Other U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional privacy rights under applicable state laws.
Depending on the law and our processing activities, these rights may include requesting information about categories of personal information collected, requesting access to or deletion of personal information, correcting inaccurate information, obtaining a copy of certain information, and opting out of certain sales, sharing, or targeted advertising activities.
Where legally required, we will honor valid privacy requests and recognized opt-out mechanisms.
Requests may be submitted to:
17. European Economic Area and United Kingdom
If you are located in the European Economic Area or United Kingdom, we process personal information under one or more legally recognized bases, depending on the circumstances.
These may include processing necessary to perform a contract with you, compliance with legal obligations, our legitimate business interests, or your consent where consent is required.
Eligible individuals may have rights to request access, correction, deletion, restriction, portability, objection to certain processing, or withdrawal of consent.
You may also have the right to lodge a complaint with your local data protection authority.
18. International Data Transfers
Because ORELUVIA operates an online store and may work with service providers in multiple countries, personal information may be transferred to or processed outside the country where you live.
Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable law.
19. Children's Privacy
ORELUVIA is not intended for children under the age required to independently consent to the processing of personal information in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided us with personal information improperly, please contact us so that we can review and, where appropriate, delete the information.
20. Third-Party Websites
Our website may contain links to websites, applications, or services operated by third parties.
ORELUVIA is not responsible for the privacy, security, or content practices of third-party websites.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
21. Social Media
If you interact with ORELUVIA through social media platforms, information you provide or make available through those platforms may also be processed according to the privacy policies of the relevant social media provider.
We recommend reviewing the privacy settings and policies of any social platform you use.
22. Do Not Track and Privacy Signals
Some browsers and devices provide privacy signals or settings intended to communicate a user's preferences regarding tracking or targeted advertising.
Where legally required and technically supported, we will process recognized privacy preference signals in accordance with applicable law.
Browser-based "Do Not Track" signals are not interpreted consistently across the internet, and our response to such signals may depend on applicable legal requirements and available technology.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.
When we make changes, the updated version will be posted on this page and the "Last Updated" date will be revised.
We encourage you to review this policy periodically.