Shipping Policy
At ORELUVIA, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver your orders.
Order Processing Time
All orders are processed within:
1–3 business days
after your payment has been successfully confirmed.
Please note that orders are not processed or shipped on weekends or major holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Shipping Time
Estimated delivery times:
United States Orders:
5–10 business days
Delivery times may vary depending on your location, shipping carrier, weather conditions, and other factors outside of our control.
Please note that estimated delivery times begin after your order has been processed and shipped.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
If you do not receive your tracking information, please contact our customer support team:
Email:
support@oreluvia.com
Shipping Address
Please ensure that your shipping address is complete and accurate before submitting your order.
ORELUVIA is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error with your shipping address, please contact us as soon as possible. We will do our best to assist before your order is processed.
Delayed or Lost Packages
While we work with reliable shipping partners, delays may occasionally occur due to circumstances outside of our control, including:
- Carrier delays
- Weather conditions
- Customs processing (if applicable)
- Incorrect shipping information
If your package appears to be delayed or missing, please contact us at:
and our team will assist you.
International Shipping
At this time, ORELUVIA primarily serves customers in the United States.
Shipping availability may vary depending on destination and may be updated in the future.