Terms of Service
Last Updated: September 12, 2026
Welcome to ORELUVIA.
These Terms of Service govern your use of our website, products, services, and any purchases made through our online store. By visiting our website or purchasing from ORELUVIA, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website or placing an order.
1. About ORELUVIA
ORELUVIA is an online beauty and cosmetics store offering makeup and related beauty products.
Throughout these Terms, the terms “ORELUVIA,” “we,” “us,” and “our” refer to ORELUVIA. The terms “you” and “your” refer to any visitor, customer, or user of our website.
Our customer support team can be reached at:
Email: support@oreluvia.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
2. Eligibility
By using our website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use this website.
You may not use our website or products for any unlawful or unauthorized purpose.
3. Products and Product Information
We make reasonable efforts to display product descriptions, images, colors, pricing, and other information as accurately as possible.
However, product appearance may vary slightly depending on your device, screen settings, lighting, skin tone, or other individual factors.
Cosmetic results may also vary from person to person. Product descriptions and marketing materials are provided for general informational purposes and should not be interpreted as medical advice.
We reserve the right to update, modify, discontinue, or limit the availability of any product at any time.
4. Pricing
All prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to change product prices, promotions, discounts, or offers at any time without prior notice.
The price charged for an order will be the price displayed and accepted at checkout when the order is placed.
Applicable taxes and shipping charges, if any, will be displayed before the order is completed.
5. Orders
Submitting an order does not automatically guarantee acceptance.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases involving suspected fraud, payment issues, pricing errors, inventory issues, unauthorized resale activity, or incorrect customer information.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
6. Billing and Account Information
You agree to provide current, complete, and accurate billing, shipping, and contact information when placing an order.
You are responsible for ensuring that your email address, shipping address, payment details, and other order information are correct.
ORELUVIA is not responsible for delays or delivery issues caused by inaccurate or incomplete information provided by the customer.
7. Payment
Payment must be successfully authorized before an order can be processed.
Available payment methods will be displayed during checkout.
All transactions may be subject to verification and fraud-prevention procedures designed to protect both customers and our store.
8. Shipping and Delivery
Orders are generally processed within 1–3 business days after successful payment confirmation.
Estimated delivery for United States orders is generally 5–10 business days after processing, although actual delivery times may vary.
Shipping estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.
Please review our Shipping Policy for additional information regarding processing, tracking, delivery, and shipping-related issues.
9. Returns and Refunds
Eligible return requests may be submitted within 30 days of delivery, subject to the requirements described in our Refund & Return Policy.
Because cosmetics are personal-use products, opened, used, tested, or altered beauty products may not be eligible for standard returns for hygiene and safety reasons, except where an item arrives damaged, defective, or incorrect.
Please review our Refund & Return Policy before requesting a return.
10. Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact:
Please include your order number and clear photos showing the issue.
We will review the request and provide an appropriate resolution when the claim is verified.
11. Order Cancellations and Changes
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, we cannot guarantee changes or cancellations once an order has entered processing or has already shipped.
12. Promotions and Discount Codes
Promotional offers, discount codes, and special pricing may be subject to additional conditions.
Unless otherwise stated, promotions cannot be combined with other offers and may be changed, suspended, or discontinued at any time.
Discounts generally cannot be applied retroactively to previously completed purchases.
13. Intellectual Property
All original website content owned or licensed by ORELUVIA, including text, graphics, product descriptions, layouts, designs, branding elements, and other materials, is protected by applicable intellectual property laws.
You may use our website only for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, sell, exploit, or commercially use protected website content without prior written permission from ORELUVIA or the applicable rights holder.
14. Customer Reviews and Submitted Content
If you voluntarily submit a review, testimonial, photo, comment, suggestion, or other content to ORELUVIA, you confirm that you have the right to submit that material.
You agree not to submit content that is unlawful, misleading, defamatory, abusive, infringing, or harmful to another person.
Where permitted by law and subject to any applicable permissions, ORELUVIA may use voluntarily submitted customer content for store operations, customer service, or marketing purposes.
15. Prohibited Uses
You may not use our website to engage in fraud, interfere with website security, distribute malicious software, violate intellectual property rights, collect personal information without authorization, impersonate another person, attempt unauthorized access to our systems, or engage in activity prohibited by applicable law.
We reserve the right to restrict or terminate access to our website where misuse or unlawful activity is identified.
16. Third-Party Services
Our website may use third-party services for functions such as payment processing, website hosting, analytics, shipping, and other ecommerce operations.
Certain links on our website may also direct you to third-party websites.
We are not responsible for the content, privacy practices, availability, or independent policies of third-party websites or services. Your use of third-party services may be governed by their own terms and policies.
17. Website Availability
We work to maintain a reliable online shopping experience, but we do not guarantee that the website will always be uninterrupted, error-free, or available.
Website access may occasionally be limited due to maintenance, technical issues, security requirements, updates, or circumstances beyond our control.
18. Disclaimer
To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.
ORELUVIA does not make guarantees regarding specific cosmetic results, as individual experiences may vary depending on factors such as skin type, skin tone, application method, personal preferences, and other individual circumstances.
Nothing on our website is intended to diagnose, treat, cure, or prevent any medical condition.
19. Limitation of Liability
To the fullest extent permitted by applicable law, ORELUVIA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may legally be excluded.
Nothing in these Terms excludes or limits any rights or liability that cannot lawfully be excluded under applicable consumer protection laws.
20. Indemnification
To the extent permitted by law, you agree to indemnify and hold ORELUVIA harmless from claims, losses, liabilities, or expenses resulting from your unlawful use of our website, violation of these Terms, or infringement of another party’s rights.
21. Privacy
Your privacy is important to us.
Information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information necessary to process orders, payments, customer support requests, and deliveries may be processed as described in that policy.
22. Errors and Inaccuracies
Occasionally, website information may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping information, or other content.
We reserve the right to correct genuine errors and update information when necessary.
If an error materially affects an order you have already placed, we will take reasonable steps to contact you and resolve the issue.
23. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to remain in effect.
24. No Waiver
If ORELUVIA does not immediately enforce any provision of these Terms, that does not mean we permanently waive our right to enforce that provision in the future.
25. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our store, services, business practices, or legal requirements.
The latest version will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
26. Governing Law
These Terms will be governed by and interpreted in accordance with applicable laws and consumer protection requirements.
Nothing in these Terms is intended to remove any mandatory consumer rights available to you under applicable law.