Subscription Policy

Last Updated: October 22, 2026

Thank you for choosing our subscription service. By purchasing a subscription from our store, you agree to the following Subscription Policy.

1. Subscription and Automatic Renewal

Our subscription service operates on a recurring 30-day billing cycle.

By subscribing, you authorize us to automatically charge your selected payment method every 30 days for the subscription products you have selected.

Your subscription will automatically renew every 30 days unless you cancel it before your next scheduled billing date.

2. Billing and Payments

  • Your first payment will be charged when you place your initial subscription order.

  • Subsequent payments will be automatically processed every 30 days.

  • Each recurring charge will reflect your subscription price, plus any applicable shipping fees and taxes.

  • By subscribing, you authorize recurring payments without needing to manually approve each transaction.

  • If a payment fails, we may contact you to update your payment information or attempt to process the payment again.

3. Subscription Orders and Shipping

A new subscription order will be generated every 30 days following successful payment.

Orders will be processed and shipped according to our Shipping Policy.

Delivery times may vary depending on your location, shipping carrier, and other factors.

Please ensure your shipping address and payment information remain accurate to avoid delays.

4. Managing Your Subscription

You may manage your subscription through your customer account or by contacting our customer support team at support@oreluvia.com.

You may request assistance with:

  • Updating your payment information.

  • Changing your shipping address.

  • Viewing upcoming subscription orders.

  • Managing or canceling your subscription.

5. Cancellation Policy

You may cancel your subscription at any time.

To cancel your subscription, access your subscription management page or contact our customer support team at support@oreluvia.com.

To avoid being charged for your next subscription order, please cancel before your next scheduled billing date.

Once your subscription is canceled, no further recurring charges will be made.

Cancellation does not automatically cancel or refund orders that have already been charged or processed. Such orders are subject to our Refund Policy and applicable laws.

There are no cancellation fees.

6. Refunds and Returns

Subscription orders are subject to our store's Refund and Return Policy.

If you experience an issue with a subscription order, including damaged, defective, or incorrect products, please contact us at support@oreluvia.com.

Refund requests will be reviewed in accordance with our Refund Policy and applicable consumer protection laws.

7. Changes to Subscription Pricing or Terms

We reserve the right to modify subscription prices or terms when necessary.

If a change affects your recurring subscription charges, we will provide advance notice and obtain your consent when required by applicable law.

8. Contact Us

If you have any questions about your subscription, billing, shipping, or cancellation, please contact our customer support team.

Email: support@oreluvia.com

We are happy to assist you with your subscription.