Terms of Use

Last Updated: October 22, 2026

Welcome to our website. These Terms of Use govern your access to and use of our website, products, and services. By accessing our website or purchasing products from our store, you agree to be bound by these Terms of Use.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, you should not use our website or services.

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your jurisdiction or have obtained permission from a parent or legal guardian.

You agree to use our website and services only for lawful purposes and in accordance with these Terms of Use.

We reserve the right to refuse service, restrict access, or cancel orders when reasonably necessary to prevent fraud, misuse, or violations of these terms, subject to applicable laws.

2. Products and Services

We strive to provide accurate and up-to-date information regarding our products, including descriptions, images, prices, and availability.

However, we do not guarantee that all product descriptions, images, or other content on our website will always be completely accurate, current, or free from errors.

Product colors and appearances may vary slightly depending on your device's display settings.

We reserve the right to modify, discontinue, or limit the availability of products or services without prior notice, except where otherwise required by law.

3. Pricing and Payments

All product prices are displayed on our website and are subject to change.

Applicable taxes, shipping fees, and other charges will be disclosed during checkout before you complete your purchase.

By placing an order, you authorize us to charge your selected payment method for the total amount of your purchase.

We reserve the right to correct pricing errors and cancel affected orders when permitted by applicable law. If an order is canceled after payment has been collected, a refund will be issued for the canceled order.

4. Orders and Acceptance

When you place an order through our website, you agree to provide accurate, complete, and current billing, shipping, and contact information.

We reserve the right to decline or cancel orders due to suspected fraudulent activity, product unavailability, payment issues, or other legitimate business reasons.

If we cancel an order after payment has been processed, we will refund the applicable amount to your original payment method.

5. Subscription Services and Automatic Renewal

Certain products may be available through our subscription service.

Our subscriptions operate on a recurring 30-day billing cycle.

By purchasing a subscription, you expressly authorize us to automatically charge your selected payment method every 30 days for the subscribed products, including applicable taxes and shipping fees.

Your subscription will automatically renew every 30 days until canceled.

You may cancel your subscription at any time through your available subscription management options or by contacting us at support@oreluvia.com.

To avoid the next recurring charge, you must cancel your subscription before your next scheduled billing date.

There are no subscription cancellation fees.

Canceling your subscription prevents future recurring charges but does not automatically cancel or refund orders that have already been charged or processed.

Additional details are provided in our Subscription Policy.

6. Shipping and Delivery

We make reasonable efforts to process and ship orders within the estimated timeframes provided on our website.

Shipping and delivery times may vary depending on your location, shipping carrier, product availability, and circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

For additional information regarding shipping times, costs, and delivery procedures, please refer to our Shipping Policy.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund and Return Policy.

If you receive a damaged, defective, or incorrect product, please contact us at support@oreluvia.com for assistance.

All refund requests will be handled in accordance with our published policies and applicable consumer protection laws.

8. Intellectual Property

All content available on our website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by us or used with permission from the respective rights holders.

Such content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially exploit any website content without prior written authorization, except as permitted by law.

9. Prohibited Uses

You agree not to use our website or services to:

• Engage in fraudulent, illegal, or deceptive activities.

• Violate any applicable laws or regulations.

• Infringe upon the intellectual property rights of others.

• Transmit malicious software, viruses, or harmful code.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the security, performance, or functionality of our services.

• Submit false or misleading information.

• Use automated systems to misuse, disrupt, or overload our website.

We may restrict access to our services if these terms are violated.

10. Third-Party Services and Links

Our website may contain links to third-party websites, payment processors, or external services.

These third parties operate independently and may have their own terms of use and privacy policies.

We are not responsible for the content, policies, or practices of third-party websites or services, except to the extent required by applicable law.

We encourage customers to review the applicable terms and privacy policies before using third-party services.

11. Privacy and Personal Information

Your privacy is important to us.

We collect, use, and process personal information in accordance with our Privacy Policy and applicable data protection laws.

By using our website, you acknowledge that your personal information will be handled as described in our Privacy Policy.

12. Disclaimer of Warranties

We make reasonable efforts to maintain the accuracy, security, and availability of our website and services.

However, to the fullest extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis, without warranties beyond those expressly provided or required by law.

We do not guarantee that our website will always operate without interruptions, errors, or technical issues.

Nothing in these Terms of Use excludes or limits any warranties, guarantees, or consumer rights that cannot lawfully be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

This limitation does not apply to liabilities that cannot legally be excluded or limited, including any rights or remedies provided under applicable consumer protection laws.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Use from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

Your continued use of our website after updated terms become effective constitutes acceptance of those changes to the extent permitted by law.

15. Severability

If any provision of these Terms of Use is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.

16. Governing Law

These Terms of Use shall be interpreted and governed in accordance with the laws applicable to our business operations and the transactions conducted through our website, without limiting any mandatory consumer protections available under applicable law.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Use, our products, or our services, please contact us.

Email: support@oreluvia.com

Our customer support team will be happy to assist you.